IT Service and Enterprise Operations topics
10 short topics in IT Service and Enterprise Operations. Each one is a single focused exercise with a clear piece of evidence at the end.
10 topics, one exercise each.
Work through them in order, or jump to the one you need.
These are draft topic outlines (draft; instructor review pending). Full lessons follow after review; ask Ajay if you need a topic sooner.
- 01
Service catalogue design
Create a concise artifact applying Service catalogue design to IT service desk and knowledge portal; explain one tradeoff and define acceptance criteria.
Open micro-course → - 02
Incident and service request handling
Create a concise artifact applying Incident and service request handling to IT service desk and knowledge portal; explain one tradeoff and define acceptance criteria.
Open micro-course → - 03
Problem investigation
Create a concise artifact applying Problem investigation to IT service desk and knowledge portal; explain one tradeoff and define acceptance criteria.
Open micro-course → - 04
Change coordination
Create a concise artifact applying Change coordination to IT service desk and knowledge portal; explain one tradeoff and define acceptance criteria.
Open micro-course → - 05
Asset and configuration records
Create a concise artifact applying Asset and configuration records to IT service desk and knowledge portal; explain one tradeoff and define acceptance criteria.
Open micro-course → - 06
Service-level reporting
Create a concise artifact applying Service-level reporting to IT service desk and knowledge portal; explain one tradeoff and define acceptance criteria.
Open micro-course → - 07
Knowledge article management
Create a concise artifact applying Knowledge article management to IT service desk and knowledge portal; explain one tradeoff and define acceptance criteria.
Open micro-course → - 08
Identity onboarding and offboarding
Create a concise artifact applying Identity onboarding and offboarding to IT service desk and knowledge portal; explain one tradeoff and define acceptance criteria.
Open micro-course → - 09
Vendor and licence inventory
Create a concise artifact applying Vendor and licence inventory to IT service desk and knowledge portal; explain one tradeoff and define acceptance criteria.
Open micro-course → - 10
IT service automation
Create a concise artifact applying IT service automation to IT service desk and knowledge portal; explain one tradeoff and define acceptance criteria.
Open micro-course →
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